Frequently asked questions
Short answers about how songdocker actually works.
Do I need an internet connection at the gig?
No. You download a PDF gig pack before you leave and open it on your tablet at the venue. There is nothing to log into, no app to keep awake, and no signal to lose halfway through the second set.
That is a deliberate choice rather than a limitation: the venue with bad wifi is the normal case, not the exception.
How many people can use one subscription?
Your whole band. One plan covers up to 10 members, counting people you have invited but who have not joined yet.
Everyone gets their own login and their own view. You are not buying seats one at a time.
Can I try it before paying?
Yes. Create a band, add songs, build gig lists and generate PDFs without paying anything. Preview PDFs carry a watermark; everything else works.
You only pay when you want clean PDFs to take on stage.
What happens if I cancel?
Your plan stays active until the end of the period you already paid for, then the band goes back to the free preview.
Nothing is deleted. Your songs and gig lists stay exactly where they are, and picking the plan back up restores clean PDFs.
Do you give refunds?
Yes — within 14 days, no argument. Payments are handled by LemonSqueezy as merchant of record, so a refund goes back the way it came.
A refund ends access to paid features straight away; your content stays.
Is my music private?
Yes. There are no public song pages, by design. Your catalog is visible only to members of your band.
The one shared thing is the Library of public-domain songs, which is the same for everyone and contains nothing of yours.
Can I change the key or capo for one gig?
Yes. Open a gig list and set a key or capo on any song in it. That choice belongs to that gig only.
Your song in the catalog is not altered. The same song can be in G in your catalog, in A for Saturday, and in F for a different gig, all at once.
The gig pack PDF and the gig web pages use the gig’s key, and the chord diagrams match it. A PDF you already downloaded does not change — download it again to get the new key.
What instruments and tunings are supported?
Any stringed instrument you can describe as a tuning. Each song has its own tuning field, with ukulele (GCEA), three-string cigar box (GDG), baritone guitar, Open D, Open G and DADGAD ready to pick — and it is a free-text field, so you can type any tuning at all. Leave it blank for standard guitar.
Chord diagrams are generated FOR THAT TUNING, however many strings it has. Set a song to GCEA and you get ukulele shapes, not guitar shapes with the wrong fingering.
The tuning belongs to the song, so the same band can keep a ukulele number and a cigar-box number side by side in one catalog, and each prints correctly in the same gig pack.
Nothing forces you to use diagrams. Singers, horn players and keyboard players read the same sheets with the diagrams switched off.
Who can change the band’s songs and gig lists?
There are three roles. An ADMIN runs the band: they invite and remove people, change roles, edit the band’s settings and manage the plan — as well as everything an editor can do.
An EDITOR works on the music: adding and changing songs, building and reordering gig lists, and setting per-gig keys and capos. They cannot change who is in the band.
A VIEWER can read everything and download PDFs, but cannot change anything. That is the right role for a dep or a guest player who just needs the charts.
Every band keeps at least one admin — the app will not let the last one be removed or demoted.
What are Nashville numbers?
Chords written as scale degrees — 1, 4, 5, 6m — instead of letters, so the same chart works in any key. Switch them on with a checkbox on the song page or the gig actions row.
A capo makes no difference to them, which surprises people: a capo moves the shapes and the key together, so every chord keeps its distance from the tonic.
How big can a set be?
A gig list holds up to 4 sets, and each set up to 30 songs.
The running time updates as you build, using each song’s length plus your band’s gap between songs, so you can see a set is running long before you are on stage.
Can I get my songs out again?
Yes. Every song and every gig list downloads as a PDF at any time, on the free preview as well as a paid plan.
Songs are stored as ChordPro text, which is a plain-text format you can read without us.
Can I delete my band?
A band admin can delete a band from its Settings page. Everyone loses access immediately and any paid plan is cancelled.
It is not instantly destroyed — support can still recover it, or remove it for good if you ask.